McDougal Properties Community Policies A Resident Guide
We’re glad you’ve chosen to make your new home at our community. Please read through this resident handbook and make yourself aware of the enclosed policies. This handbook is an attachment to the lease agreement. If you have any questions please do not hesitate to call us. Welcome Home!
Our office hours are 8:30am to 5:30pm, Monday through Friday, and 10:00am to 4:00pm on Saturdays at selected properties. In case of an after-hours non-911 emergency, please call our office and the answering service will contact the person on call. Please use the drop slot locations, where available, for dropping off keys and/or paying your rent for those times when the office is closed.
Rent is due on the first day of each month. Acceptable forms of payment are check, money order, cashier’s check, credit card (Visa/MasterCard only), online portal payment, and preauthorized recurring ACH payments.
Credit card payments processed in the leasing office or on the resident portal will be charged a convenience fee. We do not accept credit card payments over the telephone. We will, however, allow the resident to access our credit card authorization form at ccauth.mcdougalproperties.com. The completed form needs to be emailed to the office for the payment to be processed. The convenience fee still applies.
There are no convenience fees charged on an ACH set up as a recurring payment.
We do not accept a foreign check on a foreign bank. Foreign checks are any negotiable item that pays from a foreign bank and must be converted to US currency and payable as outlined above.
If the rent is not paid by the third day of the month (Sundays and holidays are included), you will be charged a $25.00 late fee and $2.00 per day for each additional day the rent is left unpaid. You will be charged a $30.00 fee for each returned payment returned to us by your bank. This fee is in addition to any late fees that may be charged. After two returned payments we will require all future payments to be paid by either a cashier’s check or money order.
Security deposits are required to secure the performance of your lease. Deposits may not be applied to rent charges unless noted on a Final Account Statement. All deposits will be refunded if you give us written notice of your intent to move out in accordance with the terms of your lease and you have fulfilled all provisions of your lease. In addition, the apartment must be vacated and left in good condition.
Upon inspection of your vacated apartment we will deduct any damages or charges authorized by the lease, if any, from your deposit before sending it to you at the forwarding address you provide.
If deductions are more than your deposit, you will be charged the balance due and you will be responsible for paying it. If not paid within 30 days, we may pursue appropriate collection action.
The apartment community’s insurance does not cover the resident’s personal property from losses due to theft, fire, water damage, pipe leaks, etc.
McDougal Properties requires a renter’s insurance minimum liability coverage of $50,000 per occurrence. Renter’s Insurance, because you are not insuring a building, is surprisingly inexpensive. It is preferred if all roommates are on the same policy although it is possible for each to purchase their own coverage.
If you need maintenance staff to repair anything in your apartment home, please notify us in writing. Most service requests will be done between 8:30am and 5:30pm, Monday through Friday. Our apartment homes are on a regular pest extermination schedule. If you need additional pest control service, please let us know so we can schedule it for you.
Please do not hang your belongings (swim suits, brooms, mops, rugs, etc.) on the balconies or fences of the property. Foils, colored blinds, flags, etc., of any kind are not permitted on the windows. Absolutely NO illegal drugs are permitted on the property. Violators will be reported to the proper authorities and will be subject to eviction.
An apartment key will be issued to each resident along with one mailbox key per apartment. Apartment locks can be changed for $25.00 per door. Mailbox locks may be changed for $25.00. Mailbox keys cannot be replaced as the post office will not make duplicate mailbox keys.
All trash is to be placed in the dumpsters provided on property. Keep breezeways, patios, parking areas, and sidewalks free of trash and debris. A $25 charge per item of trash will be assessed to your account for removal and disposal.
Community living makes it especially necessary for us to consider our neighbors. Please be considerate and keep noise to a minimal level. Parties are limited to a size that does not infringe on the rights of your neighbors. Residents are responsible for their guest(s) at all times. Residents are also responsible for any and all damages caused by their guest(s).
To report a noise violation after regular business hours, please call the property office and the answering service will contact the proper personnel to handle your complaint. Smoking is not permitted in any indoor common areas, including Clubrooms, Fitness Centers, Business Centers, Offices, and Clothing Care Centers.
SMOKE-FREE FACILITIES: ASHTON POINTE
Fire Extinguishers (Select Properties)
Please take the time to read the manufacturer’s operating instructions provided on the extinguisher. You are responsible for this fire extinguisher. If discharged without good cause, you will be billed for recharging or replacement of the extinguisher, any damage done to the property, and could face judicial eviction.
Clothing Care Centers (Select Properties)
The apartment community is not responsible for any damaged or missing personal items. Residents are responsible for cleaning the machines after use. Please help us keep it clean.
Swimming Pool (Select Properties)
The swimming pool is open from 10:00am to 10:00pm, seven days a week. Persons using pool facilities do so at their own risk. The apartment community assumes no responsibility for accident or injury. Pool gates may NOT be propped open or otherwise rendered inoperable, even temporarily. For safety reasons, no child under the age of 14 will be allowed in the pool at any time, unless accompanied and supervised by a parent, guardian, or adult.
The pool may be used only by resident and their guest(s). No more than two guests of an apartment home may use the pool at any one time without management’s approval.
No glass containers allowed in the pool area. No diving, running, horseplay, fighting, dangerous conduct or noise which disturbs other residents is allowed in the pool area.
The apartment community is not responsible for articles which are lost, damaged or stolen.
Safety equipment is to be used only in case of emergency. The resident shall be responsible for paying clean up expenses, repair costs and damages caused by resident and resident’s guest(s). These rules apply to residents, occupants, and guest(s). Violating these rules will entitle management to terminate resident’s right of occupancy.
Please park in the designated parking areas. Do not park in fire lanes or non-parking areas. Making repairs to your vehicles, washing your vehicles, or changing the oil in your vehicles is not permitted on the property. We do not allow boats or other recreational vehicles (RV’s) to be parked on our properties. We will tow, at the resident’s expense, all vehicles on the property that are inoperable or that do not have current registrations and current inspections, as well as those improperly or illegally parked.
Automobile Stickers (Select Properties)
The authorized automobile sticker should be placed on your automobile immediately. The sticker should be placed according to property guidelines. Any vehicle that does not have a sticker on its windshield is subject to towing at anytime. The resident will be responsible for any costs associated with the towing of their vehicle.
Property Access Gates (Select Properties)
Each person who is listed as a resident in a gated community will be given a gate code, card, or remote, at no cost, to use during their residency. If a card or remote is lost, stolen, or damaged, an additional fee will be charged for a replacement. If you, your family, guest, or invitee, through negligence or misuse, damages the gates, you are liable for the damages under your lease agreement and collection of damage amounts will be pursued. If a device is not returned or is returned damaged at time of move out, there will be a deduction from the security deposit.
Immediately report to the office any malfunction or damage to gates, fencing, locks, or related equipment.
We ask that you and all other occupants read the written instructions that are provided on the Lease Addendum for Remote Control, Card, or Code Access Gate that you signed at move in.
The owner or community director is not responsible for personal injury and/or property damage. Anything mechanical or electronic is subject to malfunction. Fencing, gates, or other devices will not prevent all crime. No access system or device is foolproof or completely successful in deterring
crime. Protecting residents, their families, occupants, guest(s), and invitees from crime is the sole responsibility of residents, occupants, and law enforcement agencies. You should first call 911 or other appropriate emergency police numbers if a crime occurs or is suspected. The apartment community is not liable to any resident, family member, guest, occupant, or invitee for personal injury, death, or damage/loss of personal property from incidents related to perimeter fencing, vehicle access gates, and/or pedestrian access gates. We reserve the right to modify or eliminate access systems.
Precautions in using vehicle gates.
The TAA Lease Agreement that you signed, along with City ordinance, prohibit the igniting or use of barbecue grills within five (5) feet of doors, balconies and/or underneath other apartments or overhangs. Violation of these regulations may lead to fines and/or eviction.
Animal Guidelines (Select Properties)
If you do not properly control and care for an animal, you’ll be held liable if it causes any damage or disturbs other residents. Residents who would like to have a pet on the property must pay a pet deposit (per animal) at the time you sign an Animal Addendum. Animal charges may vary. Please check with the Community Director before getting an animal.
It is the pet owner’s responsibility to keep management updated as to changes in veterinarian information. All parties to the lease agreement have read and understand the McDougal Animal Guidelines and hereby agree to abide by these guidelines and policies. The resident(s) further agrees to care for their pet(s) in a responsible manner and provide proper care for it as provided in the McDougal Animal Guidelines. Failure to comply with the Animal Guidelines requirements shall be sufficient cause for eviction as provided in the lease agreement.
In the event that outside temperatures fall below 32 degrees, we ask that you do the following to help prevent water lines from freezing.
In order to ensure safety of our residents, we request that you observe the following instructions concerning fireplace usage. If a fireplace remote has been issued to you, there will be a replacement fee if lost or not turned in at move out.
6. Dispose of ashes properly. Hot coals are often concealed in a bed of ashes. Ashes should never be emptied into sacks or cardboard boxes nor should they be stored on balconies or porches. Put ashes into a metal container, making sure they are cold before disposing of them. NEVER PUT HOT COALS OR WARM ASHES INTO DUMPSTERS!!!
Under Federal Communications Commission regulations you, as a resident, have a right to install a transmitting or receiving satellite dish or antenna on the leased premises, subject to FCC limitations. We, as the owner, are allowed to impose reasonable restrictions relating to such installation. You are required to comply with the following conditions prior to installing such equipment.
We allow residents to rent the clubroom for functions such as bridal or baby showers, club meetings, etc. In addition, we require a deposit. If the clubroom is cleaned and undamaged, your deposit will be refunded to you when you return the keys. Policies may vary, check with your Community Director.
Fitness Centers (Select Properties)
The Fitness Center is available to the residents 24 hours a day. Persons using the fitness centers do so at their own risk. The apartment community assumes no responsibility for accident or injury. One must be 16 years of age or older to use the fitness center without adult supervision. If a key is lost or stolen, there is a replacement fee. Please follow all posted instructions and manufacturer indications while using the equipment. Trash must be disposed of in receptacles provided. Smoking is NOT permitted in any part of the Fitness Center. We recommend that you consult a doctor before beginning any exercise program.
Business Center (Select Properties)
The Business Center is equipped with computers, copier, and fax machines for personal use by the residents only.
Acceptable Internet Use Policy (AUP)
The resident acknowledges and agrees that any type of internet service provided is on an “as is” basis and is not guaranteed. The use of services by the resident is at the resident’s own risk. McDougal Properties does not represent or warrant that any service will be uninterrupted, error- free, or free from viruses or other harmful components.
Racquetball Court Ashton Pointe
The Racquetball Court is for resident use only. Persons using the racquetball court do so at their own risk. The apartment community assumes no responsibility for accident or injury. We recommend the use of protective eye wear. Time limits are restricted to one-hour intervals.
Move Out Cleaning Instructions
Under Paragraph 38 of the Lease Contract, you must leave the dwelling unit in a clean condition. Please follow the move-out cleaning instructions listed below.
Natural resources must be conserved for later generations. McDougal Properties cares about the environment and the future of our children.
Water Conservation Tips: Bathroom