Property Policies

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McDougal Properties Community Policies A Resident Guide

We’re glad you’ve chosen to make your new home at our community. Please read through this resident handbook and make yourself aware of the enclosed policies. This handbook is an attachment to the lease agreement. If you have any questions please do not hesitate to call us. Welcome Home!


Our office hours are 8:30am to 5:30pm, Monday through Friday, and 10:00am to 4:00pm on Saturdays at selected properties. In case of an after-hours non-911 emergency, please call our office and the answering service will contact the person on call. Please use the drop slot locations, where available, for dropping off keys and/or paying your rent for those times when the office is closed.


Rent is due on the first day of each month. Acceptable forms of payment are check, money order, cashier’s check, credit card (Visa/MasterCard only), online portal payment, and preauthorized recurring ACH payments.

Credit card payments processed in the leasing office or on the resident portal will be charged a convenience fee. We do not accept credit card payments over the telephone. We will, however, allow the resident to access our credit card authorization form at The completed form needs to be emailed to the office for the payment to be processed. The convenience fee still applies.

There are no convenience fees charged on an ACH set up as a recurring payment.

We do not accept a foreign check on a foreign bank. Foreign checks are any negotiable item that pays from a foreign bank and must be converted to US currency and payable as outlined above.

If the rent is not paid by the third day of the month (Sundays and holidays are included), you will be charged a $25.00 late fee and $2.00 per day for each additional day the rent is left unpaid. You will be charged a $30.00 fee for each returned payment returned to us by your bank. This fee is in addition to any late fees that may be charged. After two returned payments we will require all future payments to be paid by either a cashier’s check or money order.

Security Deposits

Security deposits are required to secure the performance of your lease. Deposits may not be applied to rent charges unless noted on a Final Account Statement. All deposits will be refunded if you give us written notice of your intent to move out in accordance with the terms of your lease and you have fulfilled all provisions of your lease. In addition, the apartment must be vacated and left in good condition.

Upon inspection of your vacated apartment we will deduct any damages or charges authorized by the lease, if any, from your deposit before sending it to you at the forwarding address you provide.

If deductions are more than your deposit, you will be charged the balance due and you will be responsible for paying it. If not paid within 30 days, we may pursue appropriate collection action.

Renter’s Insurance

The apartment community’s insurance does not cover the resident’s personal property from losses due to theft, fire, water damage, pipe leaks, etc.

McDougal Properties requires a renter’s insurance minimum liability coverage of $50,000 per occurrence. Renter’s Insurance, because you are not insuring a building, is surprisingly inexpensive. It is preferred if all roommates are on the same policy although it is possible for each to purchase their own coverage.


If you need maintenance staff to repair anything in your apartment home, please notify us in writing. Most service requests will be done between 8:30am and 5:30pm, Monday through Friday. Our apartment homes are on a regular pest extermination schedule. If you need additional pest control service, please let us know so we can schedule it for you.

General Items

Please do not hang your belongings (swim suits, brooms, mops, rugs, etc.) on the balconies or fences of the property. Foils, colored blinds, flags, etc., of any kind are not permitted on the windows. Absolutely NO illegal drugs are permitted on the property. Violators will be reported to the proper authorities and will be subject to eviction.

An apartment key will be issued to each resident along with one mailbox key per apartment. Apartment locks can be changed for $25.00 per door. Mailbox locks may be changed for $25.00. Mailbox keys cannot be replaced as the post office will not make duplicate mailbox keys.

All trash is to be placed in the dumpsters provided on property. Keep breezeways, patios, parking areas, and sidewalks free of trash and debris. A $25 charge per item of trash will be assessed to your account for removal and disposal.

Community living makes it especially necessary for us to consider our neighbors. Please be considerate and keep noise to a minimal level. Parties are limited to a size that does not infringe on the rights of your neighbors. Residents are responsible for their guest(s) at all times. Residents are also responsible for any and all damages caused by their guest(s).

To report a noise violation after regular business hours, please call the property office and the answering service will contact the proper personnel to handle your complaint. Smoking is not permitted in any indoor common areas, including Clubrooms, Fitness Centers, Business Centers, Offices, and Clothing Care Centers.


Fire Extinguishers (Select Properties)

Please take the time to read the manufacturer’s operating instructions provided on the extinguisher. You are responsible for this fire extinguisher. If discharged without good cause, you will be billed for recharging or replacement of the extinguisher, any damage done to the property, and could face judicial eviction.

Clothing Care Centers (Select Properties)

The apartment community is not responsible for any damaged or missing personal items. Residents are responsible for cleaning the machines after use. Please help us keep it clean.

Swimming Pool (Select Properties)

The swimming pool is open from 10:00am to 10:00pm, seven days a week. Persons using pool facilities do so at their own risk. The apartment community assumes no responsibility for accident or injury. Pool gates may NOT be propped open or otherwise rendered inoperable, even temporarily. For safety reasons, no child under the age of 14 will be allowed in the pool at any time, unless accompanied and supervised by a parent, guardian, or adult.

The pool may be used only by resident and their guest(s). No more than two guests of an apartment home may use the pool at any one time without management’s approval.

No glass containers allowed in the pool area. No diving, running, horseplay, fighting, dangerous conduct or noise which disturbs other residents is allowed in the pool area.

The apartment community is not responsible for articles which are lost, damaged or stolen.

Safety equipment is to be used only in case of emergency. The resident shall be responsible for paying clean up expenses, repair costs and damages caused by resident and resident’s guest(s). These rules apply to residents, occupants, and guest(s). Violating these rules will entitle management to terminate resident’s right of occupancy.


Please park in the designated parking areas. Do not park in fire lanes or non-parking areas. Making repairs to your vehicles, washing your vehicles, or changing the oil in your vehicles is not permitted on the property. We do not allow boats or other recreational vehicles (RV’s) to be parked on our properties. We will tow, at the resident’s expense, all vehicles on the property that are inoperable or that do not have current registrations and current inspections, as well as those improperly or illegally parked.

Automobile Stickers (Select Properties)

The authorized automobile sticker should be placed on your automobile immediately. The sticker should be placed according to property guidelines. Any vehicle that does not have a sticker on its windshield is subject to towing at anytime. The resident will be responsible for any costs associated with the towing of their vehicle.

Property Access Gates (Select Properties)

Each person who is listed as a resident in a gated community will be given a gate code, card, or remote, at no cost, to use during their residency. If a card or remote is lost, stolen, or damaged, an additional fee will be charged for a replacement. If you, your family, guest, or invitee, through negligence or misuse, damages the gates, you are liable for the damages under your lease agreement and collection of damage amounts will be pursued. If a device is not returned or is returned damaged at time of move out, there will be a deduction from the security deposit.

Immediately report to the office any malfunction or damage to gates, fencing, locks, or related equipment.

We ask that you and all other occupants read the written instructions that are provided on the Lease Addendum for Remote Control, Card, or Code Access Gate that you signed at move in.

The owner or community director is not responsible for personal injury and/or property damage. Anything mechanical or electronic is subject to malfunction. Fencing, gates, or other devices will not prevent all crime. No access system or device is foolproof or completely successful in deterring

crime. Protecting residents, their families, occupants, guest(s), and invitees from crime is the sole responsibility of residents, occupants, and law enforcement agencies. You should first call 911 or other appropriate emergency police numbers if a crime occurs or is suspected. The apartment community is not liable to any resident, family member, guest, occupant, or invitee for personal injury, death, or damage/loss of personal property from incidents related to perimeter fencing, vehicle access gates, and/or pedestrian access gates. We reserve the right to modify or eliminate access systems.

Precautions in using vehicle gates.

  •   Always approach entry and exit gates with caution and a very slow rate of speed.
  •   Never stop your vehicle where a gate can hit your vehicle as the gate opens or closes.
  •   Never follow another vehicle into an open gate. Always use your remote or accesscode/card to gain entry.
  •   Report to management the vehicle license plate number of any vehicle that tailgates throughthe gate.
  •   Never force the gate open with your vehicle.
  •   Never get out of your vehicle while the gates are opening or closing.
  •   If you are using the gates with a boat or trailer, please contact management for assistance.The length and width of the trailer may cause recognition problems with the safety loopdetector and could cause damage.
  •   If you lose your device, please contact the office immediately.
  •   Do not give your device or code to anyone else.
  •   Do not tamper with gate or allow your occupants to tamper or play with gates.Enclosed Garages/Covered Parking/Storage Units (Select Properties)There will be a garage door opener issued for each garage that is leased by the resident. If the garage door opener is lost, stolen, or returned damaged, there will be a $45.00 charge for the replacement of the opener.Garage or carport may be used only for storage of operable motor vehicles. Because of carbon monoxide risks, you may not run the motor of a vehicle inside a garage unless the garage door is open to allow fumes to escape. Storage units may be used only for storage of personal property.
    No one may sleep, cook, barbeque, or live in a garage, carport, or storage unit. Persons not listed as a resident or occupant in the lease may not use the areas covered by the signed Lease Addendum for Enclosed Garage, Carport, or Storage Unit. No plants may be grown in such areas.Items that pose an environmental hazard or risk to the safety or health of other residents, occupants, or neighbors, or that violate any government regulation, may not be stored. Prohibited items include fuel (other than in a properly capped fuel tank of a vehicle or a closed briquette lighter fluid container), fireworks, rags, piles of paper, or other material that may create a fire or environmental hazard. We may remove from such areas, without prior notice, items that we believe might constitute a fire or environmental hazard.Any items remaining after you have vacated the dwelling will be removed, sold, or otherwise disposed of according to paragraph 14.6 of the Lease Contract, which addresses disposition or sale of property left in an abandoned or surrendered dwelling. All remedies in the lease apply to areas covered by the Lease Addendum for Enclosed Garage, Carport, or Storage Unit. Upon termination of the lease, your failure to return any garage door opener or other remote control device will result in a charge against you.

Barbecue Grills

The TAA Lease Agreement that you signed, along with City ordinance, prohibit the igniting or use of barbecue grills within five (5) feet of doors, balconies and/or underneath other apartments or overhangs. Violation of these regulations may lead to fines and/or eviction.

Animal Guidelines (Select Properties)

If you do not properly control and care for an animal, you’ll be held liable if it causes any damage or disturbs other residents. Residents who would like to have a pet on the property must pay a pet deposit (per animal) at the time you sign an Animal Addendum. Animal charges may vary. Please check with the Community Director before getting an animal.

  •   We allow a maximum of two animals per dwelling.
  •   A pet is defined as a common household animal such as a dog, cat, or bird.
  •   Exotic animals of any kind will not be permitted. We will not accept rabbits or reptiles ofany kind.
  •   We will accept small birds (parakeets, cockatiels, finches, lovebirds, canaries, etc.). Birdsmust be kept in suitable housing (a cage) at all times.
  •   Weight restrictions vary by property.
  •   Dogs of a vicious or aggressive disposition or nature will not be permitted to live on ourproperty.
  •   All dogs and cats must be at least six (6) months of age, current on vaccinations, and mustbe spayed or neutered. The pet owner must provide written verification from a licensedveterinarian.
  •   All pet owners must be able to control their pets with a leash, pet carrier, or cage. All petsmust be restrained when outside of the dwelling.
  •   The pet owner is responsible for cleaning up after their pet, both inside the dwelling andoutside the apartment, and anywhere on the property.
  •   All animal waste must be bagged and disposed of in the receptacle as determined bymanagement.
  •   Toilets are not designed to handle pet litter (cat, etc.). Under NO circumstances should anypet debris be deposited in a toilet, as plumbing blockage will occur. Residents will be responsible for the cost of plumbing repairs or replacement of any toilets or sewer line damaged as a result of this type of misuse.
  •   The pet owner will keep their dwelling, including any patio or balcony, clean and free of pet odors, insect infestation, waste and litter. The pet owner will maintain their dwelling in a sanitary condition at all times.
  •   The pet owner will restrain their pet and prevent the pet from gnawing, chewing, scratching or otherwise defacing doors, walls, windows and floor coverings of their dwelling as well as shrubs and landscaping of the property.
  •   Pets are not to be tied up outside or left unattended on a patio, deck, balcony, or porch at any time.
  •   The pet owner will not alter their dwelling, patio, deck balcony, or other outside area to create an enclosure or an outlet for an animal.
  •   Pets will not be allowed to disturb the health, safety, rights, comfort, or quiet enjoyment of neighbors. A pet may not create a nuisance to neighbors by excessive barking, whining, chirping, or other loud or offensive noise.
  •   Management reserves the right to inspect the dwelling and/or backyard at any time.
  •   A mandatory carpet cleaning charge will be assessed against the pet owner’s security depositupon move-out. Additional pet related cleaning charges (e.g. deodorizing, de-fleaing, etc.) will be assessed against the pet owner’s pet deposit only as necessary.

It is the pet owner’s responsibility to keep management updated as to changes in veterinarian information. All parties to the lease agreement have read and understand the McDougal Animal Guidelines and hereby agree to abide by these guidelines and policies. The resident(s) further agrees to care for their pet(s) in a responsible manner and provide proper care for it as provided in the McDougal Animal Guidelines. Failure to comply with the Animal Guidelines requirements shall be sufficient cause for eviction as provided in the lease agreement.

Cold Weather

In the event that outside temperatures fall below 32 degrees, we ask that you do the following to help prevent water lines from freezing.

  1. Leave the heat on 24 hours a day at a temperature setting of no less than 50 degrees. Keep all windows closed. Be sure to leave open the cabinet doors under the kitchen sink and bathroom sink(s) to allow heat to get to the plumbing.
  2. Drip all your water 24 hours a day at a steady DRIP. This includes cold and hot water in your kitchen sink, bathroom sinks, bathtubs, showers, wet bar sinks, etc. DO NOT LEAVE YOUR WATER RUNNING.
  3. If you have washer/dryer units in your apartment, especially those located on any outside patio or in any outside closet, follow these steps to help prevent those water lines from freezing and breaking:
    1. Turn both the hot and cold water lines off.
    2. Disconnect these water lines from the back of your washing machine.
    3. Place both water lines into the drain pipe behind the washing machine.
    4. Turn both water lines back on so that a steady drip is coming out 24 hours a day.
    5. When you want to wash clothes, remember to reconnect the water lines.
  4. Leave all drains open, including sinks and bathtubs.
  5. Notify management ASAP if you notice any water running from a building or from underyour walls.
  6. Remember to be careful about ice and snow on steps and sidewalks. The owner is notresponsible for removing snow and ice.
  7. If you plan to be out of town or away from your apartment for more than 48 hours, pleasenotify the office so that your apartment can be checked periodically for frozen or broken pipes. Do not leave anything in the sinks (such as kitchen utensils, dishes, items of clothing, dish cloths, etc.) as such items may cause drains to become clogged and possible cause flooding of your home.Fireplace Guidelines (Select Properties)

In order to ensure safety of our residents, we request that you observe the following instructions concerning fireplace usage. If a fireplace remote has been issued to you, there will be a replacement fee if lost or not turned in at move out.

  1. Open the damper. This allows smoke to rise through the chimney rather than into your dwelling.
  2. Never use large quantities of newspaper. Newspaper burns quickly and can easily get out of control. Also, sparks and burning fragments of paper can fly up the chimney and set roofs on fire.
  3. Never overload the fireplace. Using a few logs at a time will provide an adequate fire.
  4. Keep fire screens closed to prevent sparks escaping fireplace.
  5. Have a fire extinguisher handy. A small dry powder fire extinguisher should be kept withinreach. These can be purchased inexpensively and can save property and lives. NEVER USE GASOLINE OR LIGHTER FLUID TO START A FIRE!!!

6. Dispose of ashes properly. Hot coals are often concealed in a bed of ashes. Ashes should never be emptied into sacks or cardboard boxes nor should they be stored on balconies or porches. Put ashes into a metal container, making sure they are cold before disposing of them. NEVER PUT HOT COALS OR WARM ASHES INTO DUMPSTERS!!!

Satellite Dishes

Under Federal Communications Commission regulations you, as a resident, have a right to install a transmitting or receiving satellite dish or antenna on the leased premises, subject to FCC limitations. We, as the owner, are allowed to impose reasonable restrictions relating to such installation. You are required to comply with the following conditions prior to installing such equipment.

  1. Provide us with written evidence of a Renters Liability Insurance policy with a minimum coverage amount of $300,000 per occurrence. If the resident is a student whose parents have homeowners insurance that covers the resident, the resident must still provide proof of liability insurance before they will be permitted to have a satellite dish or antenna.
  2. The resident must pay a $250.00 security deposit for the satellite dish or antenna.
  3. Satellite dish or antenna must be located inside your dwelling; or in an area outside your dwelling such as a balcony, patio, yard, etc. of which you have exclusive use under yourlease.
  4. Resident may not damage or alter the leased premises and may not drill through outsidewalls, door jams, windowsills, etc.
  5. You must remove the satellite dish or antenna and all related equipment when you move outof the dwelling.
  6. The resident must read and sign the Satellite Dish & Antenna Addendum form.Clubroom Rules (Select Properties)

We allow residents to rent the clubroom for functions such as bridal or baby showers, club meetings, etc. In addition, we require a deposit. If the clubroom is cleaned and undamaged, your deposit will be refunded to you when you return the keys. Policies may vary, check with your Community Director.

Fitness Centers (Select Properties)

The Fitness Center is available to the residents 24 hours a day. Persons using the fitness centers do so at their own risk. The apartment community assumes no responsibility for accident or injury. One must be 16 years of age or older to use the fitness center without adult supervision. If a key is lost or stolen, there is a replacement fee. Please follow all posted instructions and manufacturer indications while using the equipment. Trash must be disposed of in receptacles provided. Smoking is NOT permitted in any part of the Fitness Center. We recommend that you consult a doctor before beginning any exercise program.

Business Center (Select Properties)

The Business Center is equipped with computers, copier, and fax machines for personal use by the residents only.

Acceptable Internet Use Policy (AUP)

The resident acknowledges and agrees that any type of internet service provided is on an “as is” basis and is not guaranteed. The use of services by the resident is at the resident’s own risk. McDougal Properties does not represent or warrant that any service will be uninterrupted, error- free, or free from viruses or other harmful components.

Racquetball Court Ashton Pointe

The Racquetball Court is for resident use only. Persons using the racquetball court do so at their own risk. The apartment community assumes no responsibility for accident or injury. We recommend the use of protective eye wear. Time limits are restricted to one-hour intervals.

Move Out Cleaning Instructions

Under Paragraph 38 of the Lease Contract, you must leave the dwelling unit in a clean condition. Please follow the move-out cleaning instructions listed below.

  1. Carpet should be vacuumed and any stains removed. If a pet has been in the apartment, with or without management’s approval, you will be charged for carpet cleaning. A de-fleaing charge will also be assessed if deemed necessary.
  2. The entire apartment, including range, oven, exhaust fan, refrigerator, kitchen, bathrooms, cabinets, and closets must be cleaned and free of debris.
  3. DO NOT turn off or unplug the refrigerator.
  4. Dust and/or wash soiled walls and woodwork.
  5. Remove all nails and screws from the walls. DO NOT fill holes or patch walls.
  6. Thoroughly clean all floor surfaces.
  7. Replace all burned out light bulbs.
  8. Clean/wash windows, windowsills, and mini-blinds.
  9. If the apartment is furnished, vacuum and/or clean all furniture.
  10. Sweep all patios, balconies, and/or porch areas.
  11. Remove all debris and trash from the dwelling and place in a dumpster. Any furniture orsimilarly large items should be appropriately disposed of off the property.
  12. Notify your utility providers to change the electricity, water, gas, etc., out of your namewhere appropriate.
  13. Notify your telephone, cable TV, and internet service providers to disconnect those services.
  14. Provide the office staff with your forwarding address, email, and telephone number. Notifythe post office of your new address. We are unable to forward any mail.
  15. Turn in all keys, remotes, gate cards, etc., to the office staff. Until you have turned in yourkeys you are not officially moved out of your apartment and you may be held responsible for additional rent.Utility Conservation Tips

Natural resources must be conserved for later generations. McDougal Properties cares about the environment and the future of our children.

Water Conservation Tips: Bathroom

  •   Never use the toilet to dispose of cleaning tissues, dental floss, cigarette butts, or other trash.
  •   When brushing your teeth turn off the water until you need to rinse your mouth.
  •   When shaving fill the sink with hot water instead of letting the water run.
  •   Take a shorter shower. Showers may use up to 50% of interior water consumption.
  •   Take a shower instead of filling the tub and taking a bath. Kitchen
  •   Run your dishwasher only when you have a full load.
  •   If you wash dishes by hand, don’t leave the water running for rinsing. Try filling the sinkinstead.
  •   Use your sink disposal sparingly and never for just a few scraps.
  •   Keep a container of drinking water in the refrigerator.
  •   When cleaning vegetables use a pan of cold water rather than letting the water run.
  •   For cooking most food, use only a little water in the pan and cover with a lid. Laundry
  •   Only wash full loads of laundry or adjust the water level to match the size of the load (if this is an option).
  •   Use cold water often to save energy and to conserve hot water.Natural Gas Conservation Tips:
  •   Setting the thermostat during the day for a warmer temperature when at home and a lowertemperature when not at home can be a convenient and effective way to control heatingcosts without sacrificing comfort.
  •   A dirty furnace filter can drive up the cost of heating a home. Check the furnace filterfrequently and replace or clean it as needed.
  •   A humidifier, either on a furnace or as a separate unit, can help control heating cost. That isbecause it feels warmer with moist air and so the thermostat can be set lower.
  •   Adjust the vent openings to keep various rooms of the home at the desired temperature.Remember that heat rises, so you may want to close the vents upstairs.
  •   Rearrange furniture for winter, by placing it next to inside walls instead of outside walls, andaway from windows. Avoid blocking heating vents and air return vents with furniture,draperies, or carpet.
  •   Use kitchen, bath, and other ventilating fans sparingly in cold weather. In just one hourthese fans can substantially reduce the warm air in the house.Electricity Conservation Tips:
  •   Don’t forget to close the fireplace damper to prevent conditioned air from escaping throughthe chimney.
  •   Close windows when heating or cooling.
  •   Use the blinds to block the sun’s rays from directly entering the home.
  •   When using the washer/dryer, do only full loads and wash in cold water. Clean the dryerlint trap after each use.
  •   Run the dishwasher only with full loads. Use the energy saver, air-dry cycle, or open thedoor and let dishes air dry naturally.
  •   Keep the thermostat set at 78 degrees or higher when the house is occupied and turn the A/Coff or set the thermostat warmer when the house is unoccupied.
  •   Turn off everything that you are not using. This includes all equipment and appliances,televisions, VCR’s, computers, and LIGHTS!
  •   If you have a microwave oven, use it for reheating and cooling small quantities.
  •   Do laundry, vacuuming, cooking, etc., early in the morning or late in the evening when theoutdoor temperature is cooler.
  •   Use ceiling fans and room fans in occupied rooms.